Return Policy

At Canadiansextoys.ca we want our customers to be happy with their purchases, however due to the nature of the products that we sell we are unable to accept returns on any product that is designed to come into contact with body parts or body fluid. This policy is put into place to protect our customers and staff. Please choose your products carefully and if you have any questions about any of the products we carry, please contact our very informative sales staff at cs@canadiansextoys.ca  

All packages returned to us as "unclaimed" via Canada Post will be subject to an addition shipping charge before reshipping.

Please note that original shipping charges are not refundable under any circumstances.

Damaged and Defective Items

Please use care when opening your product as if a return is required. Your product will have to be returned in its original UNDAMAGED packaging. When you receive your order, please check all items to make sure that the items you received are correct and properly functioning. If you should receive an item that is incorrect, damaged or defective, please contact our Sales department immediately, after 48 hours we will assume the product has been used. Please ensure that all contact includes your order number and description or part number of the item or items in question. We will assess this information and issue an RMA # with instructions on how to return the item. We do not accept returns without an RMA #. Items will be exchanged only; refunds will not be issued for damaged or defective items. Items that are being returned must be complete with all manufacturer original packaging in its original condition and include all items, including warranty cards, instructions and batteries. We reserve the right to refuse any items returned if we suspect that the item may have been used or if any of the original product/packaging is missing. Items that are in a sealed package that has been opened are non refundable and non exchangeable. These items include, but are not limited to; Fleshlights, lubes and lotions and Kamasutra. We are unable to warranty any item that has been used, please consult you packaging for the manufacturer’s warranty information. If you cannot locate the manufacturer’s information, please contact us and we will provide you with the proper information for your product.