Commitment to Privacy

Canadian Sex Toys (“C.S.T.”) understands the importance of our customers’ privacy and the sensitivity of their personal information. C.S.T.recognizes that privacy is an essential element of our customers comfort and we are committed to protecting any personal information we hold and ensuring that every customer experience is safe and secure. This Privacy Policy outlines how C.S.T.manages the collection, use and protection of your personal information in compliance with the Canada Personal Information Protection and Electronic Document Act (“PIDEDA”).

Personal Information

Personal information covered by this Privacy Policy means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization. C.S.T.collects personal information, through the creation of a user profile, which typically includes your name, address, phone number, email address and credit card information. The purpose of creating of a user profile is to provide you with the quickest, most efficient shopping experience possible. You will not have to waste time filling out your address for repeated orders and you will be able to track your order online 24 hours a day, 7 days a week.

Non-Personal Information and Cookies

In addition to personal information, C.S.T.may automatically collect certain non-personal information regarding users of www.trueloveawlays.ca (the “Site”) that does not personally identify you. For example, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Site, the operating system you are using, the sections of the Site you visit, the Site pages read and images viewed, and the content you download from the Site. This non-personal information is used for Site and system administration purposes and to improve the Site.

C.S.T.may set a “cookie” on your computer, a technology that installs a small amount of information on your computer to permit the Site to recognize future visits using that computer. No personally identifiable information is stored within this cookie, unless you specifically give that personal information to us voluntarily as part of your user profile. The benefit to you is the ability to save items added to your shopping cart and store them on our server for future reference.

At your option, if you delete our cookies, you will limit our ability to personalize the site for your next visit. However, deleting a cookie will not prevent you from visiting the Site and making purchases.

C.S.T.may use non-personal information to compile tracking information reports regarding Site user demographics, Site traffic patterns, and Site purchases. None of the tracking information in the reports can be connected to the identities or other personal information of individual users.

Accountability

C.S.T.is accountable for all personal information under our control. Accountability for C.S.T.'s compliance with the principles of this Privacy Policy and all applicable privacy laws rests with our Privacy Officer. The Privacy Officer shall ensure that all employees of C.S.T.who collect, process or use personal information shall comply with this Privacy Policy.

Your personal information will not be sold to any third party. In the event C.S.T.is required to disclose your personal information to third parties for the purposes of processing and/or storage, C.S.T.shall use contractual or other means to ensure that such third parties provide a comparable level of protection with respect to your personal information.

Identifying Purpose

C.S.T.shall clearly identify and document the purposes for which we will collect your personal information at or before the time the personal information is collected.

C.S.T.requires your personal information for the following purposes: to process, fulfill and track online orders; to process credit card payments; to respond to your customer service inquiries or requests; or use it for other general business purposes to further enhance our business relationship with you.

C.S.T.shall ensure that the information we collect will not be used for any other purpose prior to obtaining your approval, unless we are required by law to use the information for such other purposes.

Consent

C.S.T.will not, as a condition of using the Site, require you to consent to the collection, use, or disclosure of personal information. However, by purchasing the products of C.S.T., you are implying your consent to the collection, use, and disclosure of your personal information by C.S.T., as detailed in this Privacy Policy. This implied consent shall only apply to personal information that is absolutely necessary for C.S.T.to provide you with our products. In all other cases, C.S.T.will seek your express consent to the collection, use, or disclosure of your personal information.

Limiting Collection

C.S.T.shall not collect personal information indiscriminately. Both the amount and the type of personal information we collect shall be limited to that which is necessary to fulfil our stated purposes. We shall collect personal information only by fair and lawful means, which shall not be unreasonably intrusive to you.

Limiting Use, Disclosure, and Retention

The personal information we collect will be used to deliver the products you have requested. Our Privacy Officer shall ensure that personal information shall not be used or disclosed for purposes other than those for which it was collected, except with your consent, or as required by law, and any use of your personal information shall be properly documented.

C.S.T.does not give or sell our customer list to any organization or individual. To reduce the risk of fraud or misuse of personal information, C.S.T.may also verify your personal information, including but not limited to your address and credit card information, with third party service providers.

We will use commercially reasonable efforts to ensure that your personal information is used by third parties in a manner that is consistent with this Privacy Policy and complies with all applicable privacy laws. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

The Privacy Officer shall ensure that all personal information is destroyed, erased or made anonymous as soon as the purpose for which it was collected is no longer relevant, or as permitted by law.

Accuracy

C.S.T.will use commercially reasonable efforts to ensure that the personal information we use on an ongoing basis, including information that we disclose to third parties in accordance with this Privacy Policy, is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. Otherwise, C.S.T.does not routinely update personal information, unless such it is necessary to fulfil our stated purposes.

Safeguards

Your privacy and security are a high priority to us. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. Such safeguards include the implementation of a 256-bit AlphaSSL encrypted SSL Connection to handle your online transactions safely and securely.

Our employees and service providers are aware of the importance of maintaining the confidentiality of your personal information.

C.S.T.will exercise care in the disposal or destruction of your personal information to prevent unauthorized parties from gaining access to the information.

Openness

C.S.T.shall ensure that we are open about our policies and practices with respect to the management of your personal information. This Privacy Policy will be made available, by request, to all persons dealing with C.S.T.Please contact our Privacy Officer for further information regarding this Privacy Policy and our privacy practices.

Individual Access

You are entitled to be informed of the existence, use, and disclosure of your personal information and to have access to that information upon request. You are further entitled to challenge the accuracy and completeness of the information and have it amended as appropriate. Please contact our Privacy Officer if you would like access to your personal information or if you feel that any personal information we hold about you is inaccurate or incomplete. Any request for personal information will be dealt with in a timely manner (generally within 30 days of the receipt of such request).

Challenging Compliance

If you wish to submit comments or concerns regarding our privacy practices, please contact our Privacy Officer. We will thoroughly investigate all written complaints. If we find a complaint to be justified, we will take all appropriate measures, including, if necessary, amending our policies and practices.

If for any reason you are not satisfied with the results of our investigation of and responses to your complaint, you may file a complaint with the Privacy Commissioner of Canada:

Changes to this Privacy Policy

C.S.T.reserves the right to amend this Privacy Policy at any time and from time to time to accommodate changes in our service, the technology, and legal developments. All changes to this Privacy Policy shall be posted on the Site.